Automated Customer Email Notifications
Sends order receipts, claim stubs, loyalty updates, pickup-ready alerts, and void notices to customers automatically — no manual follow-up needed.
Why it matters
Customers who get clear communication come back more often and complain less. Automated emails remove the follow-up burden from your staff entirely.
What it can do
Triggered email types
- ✓Order receipt email — sent to the customer when an order is marked paid
- ✓Claim stub email — sent when an order is tagged Pay Later (collect at pickup)
- ✓Order ready for pickup notification — fires when the order reaches the Release stage
- ✓Voided order notification — sent automatically when a Manager voids an order
- ✓Loyalty points earned notification — fires after each qualifying POS transaction
- ✓Tier upgrade notification — fires when a customer crosses a loyalty tier threshold
Delivery & configuration
- ✓All emails triggered via the sendOrderReceipt callable — backend-driven, not dependent on staff action
- ✓Email content uses the customer's preferred language (English/Filipino toggleable)
- ✓Branded email header matches receipt template — consistent shop identity
- ✓Email delivery logged per order — supports resend action for failed deliveries
Real-world scenarios
Customer doesn't know their order is ready
Without email alerts, customers call or revisit. With this module, the pickup-ready email fires automatically when staff advance the order to Release — no call needed.
Loyalty milestone goes unnoticed
A customer hits Silver tier but doesn't know. The tier upgrade email fires automatically, tells them what new benefits they have, and brings them back.
What you get
- ✓Customers always know their order status without calling
- ✓Reduce front-desk interruptions from 'where's my order?' calls
- ✓Loyalty milestones trigger emails automatically — no manual campaigns
How it fits your workflow
- 1
Before: Staff manually message customers at every update
- 2
With Automated Customer Email Notifications: Emails fire at each order milestone
- 3
After: Hands-free customer communication across the full order lifecycle
Frequently asked questions
- Do I need to set up an email provider?
- Email delivery is pre-configured on Growth and Enterprise plans via the platform's shared email infrastructure. Custom SMTP configuration is available on Enterprise.
- Can I customize the email content?
- You can set the header branding and footer text. Full HTML email template customization is on the Enterprise roadmap.
See how Automated Customer Email Notifications fits into the full laundromat POS Philippines platform.
Explore all features →