Online Booking
Lets customers schedule pickup or drop-off digitally and routes requests into your operations workflow.
Why it matters
Converts phone and chat demand into structured orders your team can execute without chaos.
What it can do
Customer booking portal
- ✓Branded booking page at book.laundromatai.app/{tenantId} — no app download required
- ✓4-step booking flow: Customer details → Pickup address → Service selection → Notes
- ✓Google Sign-In and Facebook Sign-In for quick customer profile fill
- ✓Google Maps integration with draggable pin confirmation for precise pickup location
- ✓Manual address entry fallback when Maps is unavailable
- ✓Secure 6-character tracking token sent to customer via SMS — tracks order status without login
Operations integration
- ✓Booking requests route directly into the POS Inbox as a real-time feed
- ✓Staff converts an online booking to intake with one tap — triggers the full machine workflow pipeline
- ✓Branch auto-assignment by geolocation radius; if multiple branches are in range, customer selects
- ✓Duplicate submission guard — rejects identical submissions within a 5-minute window
- ✓Rate limiting per UID and IP to prevent abuse
Order tracking
- ✓Customer order tracking page: /track/{tenantId}/{branchId}/{orderId}
- ✓Real-time status updates as the order advances through each workflow stage
- ✓SMS notification at key milestones (ready for pickup, delivered)
Real-world scenarios
Customer books pickup at midnight
The booking portal is available 24/7. The customer books for 9am pickup. It appears in the POS Inbox first thing in the morning, ready for staff to convert to intake.
Reducing phone-call chaos
Instead of managing pickup requests through GCash messages and phone calls, every request is structured, timestamped, and in one feed.
What you get
- ✓Capture more bookings outside branch hours
- ✓Reduce front desk interruptions
- ✓Improve schedule reliability for pickups
How it fits your workflow
- 1
Before: Booking requests handled manually via calls
- 2
With Online Booking: Structured intake and scheduling
- 3
After: Higher booking throughput with less effort
Frequently asked questions
- Do customers need to create an account?
- No. Google or Facebook Sign-In handles authentication in one tap. Anonymous booking is also supported with tracking via the SMS token.
- Does it work for delivery orders too?
- Yes. The booking flow supports both pickup-and-return and drop-off delivery models.
See how Online Booking fits into the full laundromat POS Philippines platform.
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