Loyalty
Runs points-based rewards and retention campaigns linked directly to POS transactions.
Why it matters
Increases repeat visits and customer lifetime value for highly competitive local markets.
What it can do
Points & rewards engine
- ✓Points-based earn system linked directly to POS transactions — every paid order earns points automatically
- ✓Configurable earn rate: set points per peso or per KG processed
- ✓Tier management — Bronze, Silver, Gold (or custom tiers) with escalating benefits per tier
- ✓Redemption policy: set minimum points threshold and peso-equivalent redemption rate
- ✓Points balance and tier status visible in every customer profile
Retention campaigns
- ✓Automated loyalty points earned notification sent to customer after each qualifying order
- ✓Tier upgrade notification — triggered when a customer crosses a tier threshold
- ✓Redemption at POS checkout — staff can apply points as a discount with one tap
- ✓Loyalty config admin panel gated by the loyalty feature flag — enable or disable anytime
Real-world scenarios
Converting occasional users to regulars
A customer who visits twice a month earns points they can see growing. The tier upgrade notification pulls them back for a third visit to hit the next milestone.
Running a holiday promo
Double points during the December rush. Configure the earn rate in the loyalty admin panel — it applies across all transactions automatically.
What you get
- ✓Boost customer retention and repeat orders
- ✓Turn occasional users into regulars
- ✓Create measurable promo performance
How it fits your workflow
- 1
Before: Promo mechanics done manually
- 2
With Loyalty: Automatic earn and redeem at checkout
- 3
After: Predictable retention loops and stronger revenue
Frequently asked questions
- Can customers redeem points online?
- Redemption currently applies at POS checkout. Online booking redemption is on the roadmap.
- Do points expire?
- Expiry policy is configurable in the loyalty admin panel. You can set a rolling expiry window or keep points active indefinitely.
See how Loyalty fits into the full laundry POS Philippines platform.
Explore all features →