SMS Order & Loyalty Alerts
Sends SMS alerts to customers for order ready, pickup confirmation, loyalty points earned, and tier upgrades — directly to their mobile number.
Why it matters
In the Philippines, SMS reaches customers who don't open email. Order-ready SMS alerts reduce no-show pickups and missed loyalty conversions.
What it can do
SMS alert types
- ✓Order ready for pickup SMS — fires when the order reaches the Release stage
- ✓Loyalty points earned SMS — fires after each qualifying POS transaction
- ✓Tier upgrade SMS — fires when a customer crosses a loyalty tier threshold
- ✓Booking confirmation SMS — sends a tracking link when an online booking is submitted
- ✓All alerts include the stateless 6-character order tracking token for the customer to check status
Configuration & compliance
- ✓SMS provider configuration panel — connect your preferred PH SMS gateway (Semaphore, Vonage, etc.)
- ✓SMS history audit log — every sent message is recorded with timestamp, recipient, and delivery status
- ✓Rate limiting per customer per event type — prevents duplicate alerts for the same order state
- ✓Opt-out management — customers can opt out via reply keyword, logged in the audit trail
Real-world scenarios
Reducing no-show pickups
The order-ready SMS reaches the customer's mobile directly. Pickup rate in pilot shops improved when customers got an SMS instead of relying on them to check the tracking page.
Loyalty tiers customers actually notice
Email open rates in the Philippines can be low. SMS loyalty alerts reach customers immediately — tier upgrades and points reminders get seen and acted on.
What you get
- ✓Fewer no-show pickups and uncollected orders
- ✓Loyalty milestone notifications that actually reach customers
- ✓Reduce manual follow-up calls for order-ready status
How it fits your workflow
- 1
Before: Staff call or message customers manually when orders are ready
- 2
With SMS Order & Loyalty Alerts: Automated SMS fires at key order milestones
- 3
After: Lower pickup abandonment and better loyalty program engagement
Frequently asked questions
- Which SMS gateways are supported?
- Semaphore is the primary supported provider for Philippine SMS delivery. Additional gateway support (Vonage, Globe myBusiness) is available on Enterprise.
- Are SMS costs included in my plan?
- SMS delivery volume depends on your SMS provider account. LaundromatAI connects to your provider — you pay your provider's per-message rate directly.
See how SMS Order & Loyalty Alerts fits into the full laundromat POS Philippines platform.
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